Why is My HP Printer Offline?

Eventually, you want to print an important document and you find HP Printer Offline popup on your screen. What offline printer means? Has this problem occurred before? What are you planning to do next? How will you change HP Printer Offline to online mode. Well, to all your questions, this blog gives you a simple solution.

One of the common issues that happens with many connected printers can be fixed just by following some basic steps. Yes, with the help of this instruction guide, you can resolve HP Printer Offline issue quickly by your own.

What it Means by HP Printer Offline?

It really gets frustrating when you receive an error message while printing some important documents. This simply means that your print job is interrupted. However, offline printer are those kind that cannot communicate with the device sending the print job.

Unfortunately, when a printer goes offline, it cannot execute new print jobs or process them. So, it's quite obvious to pause all the print jobs until the offline issue is resolved. Stop sending any new print requests to your offline printer until you’ve gone through our troubleshooting guide.

While if you already have print jobs in the printer queue then cancel them until your printer gets back online. Make sure that you have saved your discarded work so that you can print your projects later.

Few reasons for HP Printer Offline issue may be:

  • Outdated drivers
  • Connection issues
  • Settings error

You can follow a different procedure corresponding to each HP Printer Offline issue. Let's quickly begin this tour. Find out methods to what are the different causing problems, how to get back online and start printing again.

How to Change the HP Printer Offline to Online?

With the help of these instructions, you can address several issues. This guide lists you different fixes but that doesn't necessarily mean that you have to continue through all the steps. However, it is important to run in the given order. We have started with the simplest fixes which require least efforts and tech knowledge.

Option 1 - Run HP Print and Scan Doctor

You can use HP Print and Scan Doctor application for finding and solving errors. Go for the special version that’s specifically designed to resolve printer offline issues.

Step 1 : Firstly, launch the app called HPPSdr.exe by clicking it from the Downloads folder and let it run. You might require admin permission to run this.

Step 2 : If you are asked, choose Yes option to trust the file source because it comes directly from the HP support team.

Step 3 : Now, click the Start button and select your printer.

Step 4 : If you don't find your printer in the list then restart your printer. Subsequently, click on Retry button in the Print and Scan Doctor application.

Step 5 : The application identifies all the potential connection issues. Furthermore, follow the prompts and click Yes option if asked to turn on printer updates.

Step 6 : It will also ask to make the selected printer as default printer. Continue by clicking Yes in the prompt.

Step 7 : If these instructions doesn't helped you to change your printer status from “offline” to “online” then jump to the next section.

Option 2 - Set the Default Printer

You can set your printer as default preferences so that you don't need to do it every time. Consequently, this HP Printer Offline issue can be resolved for Windows 10 and Windows 8 using the provided steps. Ensure that you have done all the updates for your respective OS.

For Windows 10 users-

Step 1 : Using Search Box or Cortana, open Devices and select Printers & scanners.

Step 2 : Next, uncheck the box next to “Let Windows manage my default printer” option.

Step 3 : Select your printer from the given list.

Step 4 : If your printer shows multiple times then pick the version which is showing an idle or online status.

Step 5 : For the selected printer, Click Manage and then on Set as default option.

For Windows 8 users-

Step 1 : From the list of devices, choose your printer. For multiple versions available, choose the version that is not grayed out.

Step 2 : Additionally, right-click and choose “Set as default printer" option.

Step 3 : Try a sample print. If your device still shows an offline issue then head to the next section.

Options 3 - Check Printer Port and Windows Services Status

The next step to make the HP Printer Offline to online mode is to ensure if the printer uses a WSD port.

  • For this, search Windows or ask Cortana for Control Panel and click on “View devices and printers” option.
  • Right-click your printer to check the Printer Properties
  • Under the Ports tab, check if your printer uses a WSD port.

Option 4 - Check Your Internet Connection

To bring an HP Printer Offline to online, you need to check how your printer is connected to your device. Like if you are using a USB cord to connect, make sure that it's perfectly placed.

So, if the HP Printer Offline issue persists, immediately replace it with a different USB cord. Alternatively, if you are using a wifi connection, then the device should be placed closely within its network.

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